Metro Transit wants your input on ways to simplify fare payment. Please tell us what you think by April 7.
Today, Metro customers are faced with a complex fare structure, including a surcharge during peak commute hours, and another surcharge for trips that cross a zone boundary during those same peak hours. This system can be difficult for customers to understand, and it doesn’t align with the fares of our partner agencies who also use the ORCA farecard system.
As we prepare for the modernization of ORCA technology, Metro and the other ORCA agencies are looking for ways to simplify fares and make them more consistent across agencies. Metro is also exploring ways to speed up boarding, improve driver safety, help increase ridership, and help reduce barriers to using transit for vulnerable populations.
As we develop these fare options and longer-term projects, we’ll reach out to our riders and organizations—such as employers, schools, and public service agencies—that provide farecards to the people they serve.
We want to make sure our work on fare payment over the next two years will reflect our customers’ needs and desires.
That's why, this month, we’re asking the public to give us feedback on ways we could change our fares.
We also want your feedback on longer-term, fare-related projects. Next month, we’ll ask for feedback on a specific set of fare change options with a follow up survey and a series of open houses.
If you need this survey in an alternate format, please contact DeAnna Martin, community relations planner, at 206-477-3835 or firstname.lastname@example.org.
To stay informed about this project, sign up for updates at the end of the survey or visit Metro's website.